Refund policy

You can return your order within 30 days of delivery.

Items must be unused, in original condition, with tags and packaging intact. Returns that do not meet these conditions may be refused.

To start a return, email us at tocream@gmail.com with your order number and reason for return.

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Return Shipping

Please send your return to:

Nikita Iarutskii
Wolliner Strasse 8
10435 Berlin
Germany

Return shipping costs are paid by the customer and are non-refundable.

For items over €75, we recommend using a tracked and insured shipping service. We are not responsible for lost returns.

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Refunds

Once your return is received and inspected, we will notify you by email.

If approved, your refund will be issued to your original payment method within 5–10 working days.

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Exchanges

We only replace items if they are defective or damaged.

If you received a faulty item, contact us at tocream@gmail.com.

For size exchanges:

• Send your item back to us

• You cover the return shipping

• We cover shipping for the replacement item

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Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account

2. Contact your bank or card provider

If the issue persists, contact us at tocream@gmail.com.